1. Introduction
Welcome to Access Net. We respect your privacy and are committed to protecting your personal information. This policy applies to information collected through our website, contact forms, service request forms, payment inquiry forms and customer support channels.
2. Information We May Collect
We may collect the following types of information when you use our website or services:
- Name, mobile number, email address and service location.
- Package inquiry, new connection request, support request and message details.
- Payment inquiry details such as payment method, transaction reference or billing information when submitted by you.
- Technical information such as browser type, IP address and website usage data.
3. How We Use Your Information
We use collected information for the following purposes:
- To respond to your contact, support or new connection request.
- To provide internet service, billing support and customer communication.
- To improve our website, customer service and service quality.
- To send important service notices, offers or updates when applicable.
4. Payment Information
Our website may display mobile banking and bank payment information for customer convenience. We do not ask for your PIN, password, OTP or sensitive banking credentials. Customers should always verify payment details before making any transaction.
5. Information Sharing
We do not sell or rent your personal information. We may share necessary information only with authorized staff, technical support teams, service partners or legal authorities when required for service delivery, support, billing or legal compliance.
6. Data Security
We take reasonable steps to protect your information from unauthorized access, alteration, disclosure or destruction. However, no internet-based system is fully risk-free, so customers should also take care when submitting information online.
7. Cookies and Website Usage
Our website may use cookies or similar technologies to improve user experience, remember preferences and analyze website performance. You may disable cookies from your browser settings, but some website features may not work properly.
8. Third-Party Links
Our website may contain links to third-party websites, social media pages, payment gateways or external services. We are not responsible for the privacy practices or content of those third-party websites.
9. Customer Rights
You may contact us to update, correct or request removal of your personal information, subject to service, billing and legal requirements.
10. Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the updated policy will become effective once published.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Access Net using the contact information provided on this website.