1. Acceptance of Terms
By using this website, submitting a contact form, requesting a new connection or using our internet service, you agree to follow these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
2. Service Availability
Internet service availability depends on network coverage, technical feasibility, package availability and location. Access Net may accept or reject a new connection request based on coverage and technical requirements.
- Service speed and quality may vary depending on network condition, device, router, Wi-Fi signal and customer location.
- Any package, offer or connection charge may change based on company policy or regulatory requirements.
- Special offers may have limited validity and specific conditions.
3. Customer Information
Customers must provide accurate name, mobile number, address, service location and other necessary information for connection, support and billing purposes. Incorrect information may delay service activation or support response.
4. Installation and Equipment
Installation time may depend on customer location, technical availability and work schedule. If any device, router, ONU, fiber cable or other equipment is provided by the company, the ownership and replacement policy will follow company rules.
5. Billing and Payment
Customers are responsible for paying monthly bills, installation charges, package charges and any applicable fees within the due date. Payment must be made through authorized payment channels displayed by Access Net.
- Customers should verify payment number, bank account or QR code before making payment.
- Customers should keep transaction ID or payment proof for future reference.
- Service may be temporarily suspended for unpaid bills or policy violation.
6. Internet Usage Policy
Customers must use the internet service lawfully. Any illegal activity, abuse, hacking, spamming, unauthorized reselling, harmful traffic, network misuse or violation of government regulations is strictly prohibited.
7. Fair Usage and Package Policy
Package speed, benefits and usage conditions may vary depending on the package type. Some packages may include fair usage policy, shared bandwidth policy or other conditions depending on the service plan.
8. Support and Maintenance
Access Net will try to provide timely support for service-related issues. However, support response time may vary depending on issue type, network outage, weather, power failure, third-party upstream issue or other technical conditions.
9. Service Interruption
Internet service may be interrupted due to maintenance, fiber cut, power outage, upstream provider issue, natural disaster, device failure or other reasons beyond our control. We will try to restore service as soon as reasonably possible.
10. User Device and Wi-Fi Responsibility
The customer is responsible for maintaining their own router, Wi-Fi password, local devices, cables inside premises and safe usage of internet-connected devices unless otherwise agreed.
11. Offers and Promotions
Any offer, discount, promotional package or special campaign may be changed, extended, limited or cancelled at any time depending on company policy and situation.
12. Website Content
Information shown on this website, including packages, prices, offers, coverage, payment details and contact information, is provided for general information. We try to keep all information accurate, but mistakes or updates may occur.
13. Termination or Suspension
Access Net may suspend or terminate service for non-payment, misuse, illegal activity, false information, unauthorized reselling, network abuse or any violation of these terms.
14. Changes to Terms
We may update these Terms & Conditions from time to time. Updated terms will be published on this page and will become effective after publication.
15. Contact
If you have any questions about these Terms & Conditions, please contact us through our official phone, email or contact page.